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Frequently Asked Questions

What areas do you serve? 

We proudly serve all over Victoria. Whether you're located in the city center or the outskirts, our team is ready to provide top-notch security, transport, and cleaning services wherever you need them.

How do I get a quote for your services?

Getting a quote is easy! Give us a call or send us an email one of our representatives will reach out to you within 24 hours to discuss your needs and provide a tailored quote.

Are your security personnel licensed and trained?

Yes, all our security personnel are fully licensed, trained, and vetted to ensure they meet the highest standards of professionalism and competence. We also provide ongoing training to keep our team updated on the latest security protocols and technologies.

Do you offer 24/7 security services?

Yes, we offer 24/7 security services, including mobile patrols, alarm response, and on-site security. Our team is always available to ensure your property is protected at all times, day or night.

What types of cleaning services do you provide?

We offer a comprehensive range of cleaning services, including residential, commercial, and specialized cleaning. Whether you need regular cleaning, deep cleaning, or post-construction cleanup, our professional team is equipped to handle it all. We also use eco-friendly products upon request.

How do you ensure the safety of my belongings during transport?

We take the utmost care in handling your belongings during transport. Our experienced team uses high-quality packing materials and proper techniques to secure your items. We also provide insurance options for added peace of mind, ensuring that your valuables are protected throughout the moving process.

Can you handle interstate moves?

Yes, we specialize in both local and interstate moves. Our team meticulously plans and manages the logistics to ensure your belongings arrive safely and on time, no matter the distance.

Do you provide packing and unpacking services?

Yes, we offer full packing and unpacking services. Our team carefully packs your items using high-quality materials and unpacks them at your destination, ensuring a stress-free experience. We can also provide packing supplies if you prefer to pack yourself.

What if I need a last-minute service?

We understand that emergencies happen. Whether it's a last-minute move, urgent cleaning, or unexpected security needs, contact us, and we'll do our best to accommodate your request promptly.

How do you ensure quality in your cleaning services?

Quality is our top priority. We conduct regular inspections and follow a detailed checklist to ensure all cleaning tasks meet our high standards. If you're not satisfied with the service, let us know, and we'll address the issue immediately.

Are your cleaning products safe for pets and children?

Yes, we use safe, non-toxic cleaning products. If you have specific concerns or require eco-friendly products, please let us know in advance, and we'll accommodate your needs.

What makes your transport services different from others?

We prioritize customer satisfaction with personalized service, timely delivery, and meticulous care for your belongings. Our team is experienced in handling both standard and specialty moves, ensuring a smooth transition for every client.

How do you handle sensitive or high-value items?

For sensitive or high-value items, we take extra precautions, including specialized packing materials, secure transport methods, and detailed inventory tracking. Whether it's delicate antiques or important documents, your items are safe with us.

What payment methods do you accept?

We accept various payment methods, including credit cards, bank transfers, and cash. If you need to set up a payment plan for larger projects, please discuss this with our team during the quoting process.

What is your cancellation policy?

We understand that plans can change. If you need to cancel or reschedule a service, please contact us at least 24 hours in advance. For large-scale projects like interstate moves or major cleaning services, we may require more notice.

Do you offer customized service packages?

Yes, we understand that every client has unique needs. We offer customized service packages for all our services, allowing you to choose the specific services that best fit your requirements.

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